MARKETING
FAQ

Straight answers.

What does Reven Marketing do?+

We help local businesses get found and chosen online: Google Business Profile, Maps, reviews, websites, social media, ads, branding and AI search (GEO). We take businesses from invisible online to the first name customers, and AI, find.

Who do you work with?+

Local businesses of every kind: trades and home services, auto, daycares and childcare, restaurants and food, salons and gyms, retail, real estate, events and more. See the Industries page.

What's the first step?+

Request a free audit. We do a complete deep dive on your business online, then walk you through what we found and what we'd do on a Zoom, Google Meet or Teams call.

What's included in the free audit?+

It depends on what your business needs. We look at your Google profile, Maps ranking, reviews, website, Yelp, Nextdoor, social media and how AI tools describe you, then show you a custom presentation of exactly where we can help.

How long does the audit take?+

We deliver it within a week, after a complete deep dive on your company.

Is the audit really free?+

Yes. No charge and no pressure. If we're not the right fit, you still keep the insights.

How fast will you get back to me?+

We reply to every inquiry the same business day.

Do you work outside my area?+

Yes. We work with local businesses across the U.S. Meetings happen over Zoom, Google Meet or Teams.

How much does it cost?+

Every business is different, so every quote is custom. We don't list prices because a roofer in one town and a daycare with six locations need very different plans. You'll get your custom plan after the free audit.

Can I pick only the services I need?+

Yes. Some businesses want everything handled; others just want their Nextdoor or Google profile managed. Use Build Your Package on the Packages page, or tell us what you need in the form.

How do I pay?+

A monthly invoice you can pay by card or ACH bank transfer.

Is ad spend included?+

No. Ad spend is paid directly to Google or Meta, so you always see exactly where it goes. We recommend a starting budget after the audit.

Do I have to sign a long contract?+

No long lock-in. We start with a first 90-day period so the foundation has time to work, then it's month to month.

Can I cancel?+

Yes. After the first 90 days you're month to month. Everything we built stays yours.

Can I get just a website?+

Yes. Many clients start with only a website, and you can add marketing anytime.

What's included with every website?+

Every website is custom-built for your business, and every one comes with SEO and GEO dialed in and every page indexed: each page submitted to Google Search Console and Bing Webmaster Tools and checked until it's indexed, set up to rank on Google and to be recommended by AI search (ChatGPT, Google AI Overviews, Gemini, Copilot, Perplexity and Siri). Plus phone-first design, tap-to-call, lead forms, hosting and updates.

How long does a new website take?+

We build it in about a week. Then it goes live whenever you're ready.

Do I need a new website?+

Not always. We can work with your current site and fix what's holding it back. If it's costing you calls, we'll tell you.

Do I own my website and domain?+

Yes. Your domain, website and data stay in your name.

Will my site work on phones?+

Yes. Every site is built phone-first, with tap-to-call everywhere, because most customers search on their phone.

Do you handle hosting and updates?+

Yes. Hosting, edits and updates are included with website plans.

Can my website take bookings, quotes or tour requests?+

Yes. We build lead forms, quote requests, booking and tour requests, and wait lists, and every submission comes straight to your inbox.

Can you set up or fix my Google Business Profile?+

Yes: setup, verification, categories, services, hours, photos, weekly posts and Q&A.

How long until I show up on Google?+

Profile fixes can show up within days to weeks, and rankings build over the first 90 days. No one can honestly guarantee positions.

Do you guarantee #1 rankings?+

No one can honestly guarantee Google rankings. We guarantee the work gets done and you see the numbers every month.

Do you do Apple Maps and Bing too?+

Yes. We set up Apple Business Connect and Bing Places, and submit your site to Bing Webmaster Tools. Bing also feeds ChatGPT search and Copilot.

What is SEO?+

Search Engine Optimization: getting your website and profiles found on Google and Bing for the searches your customers make.

What is AI search, and why does it matter?+

Customers now ask ChatGPT, Google AI Overviews, Gemini, Copilot, Perplexity and Siri who to hire. Those tools build their answers from your listings, reviews, website and business data. If that information is missing or wrong, they recommend someone else.

What is GEO, and do I need it?+

GEO stands for Generative Engine Optimization. SEO gets you found on Google. GEO gets you recommended by AI. As more customers ask AI who to hire, you want both.

How do you get a business recommended by AI?+

Accurate, matching facts everywhere AI looks (Google, Apple, Bing, Yelp, Nextdoor and your site), strong reviews with replies, clear FAQ and service pages, and structured business data and AI summary files on your website.

Can you guarantee ChatGPT will recommend me?+

No one can guarantee what an AI tool says. We make your business the strongest, clearest answer available.

How do you help us get more reviews?+

A review-request system after every job: QR codes, review links for each location, printable flyers and follow-up messages.

Do you reply to reviews for us?+

Yes. Every review gets answered, by name, quickly, on Google and Yelp.

Can you remove bad reviews?+

We can flag reviews that break Google's or Yelp's rules, but we can't delete honest reviews. We help you reply professionally and bury the bad ones with fresh good ones.

Do you write fake reviews?+

Never. No fake reviews, no bought followers, no shortcuts that put your listings at risk.

Which platforms do you manage?+

Facebook, Instagram, TikTok, LinkedIn, Nextdoor, Yelp and Google posts.

Who creates the photos and videos?+

It depends on your package. We can use photos you already have, edit content you send us, or come out and record on site or on the job with you.

Can you manage just one platform?+

Yes. It's all situational. Someone might want us to run their Nextdoor but not their Facebook. You choose what we handle.

Can my Facebook posts go to Instagram automatically?+

Yes. We can link them so one post goes to both.

Do you run Google Ads and Facebook/Instagram ads?+

Yes: Google search campaigns and Meta ads, with call and form tracking so you see what each dollar brings in.

What kinds of campaigns do you run?+

Seasonal pushes, grand openings and new locations, events and home shows, hiring campaigns, and retargeting people who visited your site.

How much should I spend on ads?+

It depends on your area and industry. We'll recommend a starting budget after the audit, and ads can pause when you're booked out.

Do you do logos and branding?+

Yes. We can refresh or redesign your logo and build a matching look for your website and social media, or work with the logo you have. See the Wasatch Demolition before and after on the Branding page.

What's a custom CRM?+

A system built around your business that keeps every lead, customer and job in one place, with instant lead alerts and follow-up reminders.

What's an AI assistant for my business?+

An assistant built into your CRM that you can ask anything about your business data, like "Which leads came from Google this month?" or "Who hasn't booked a follow-up?"

Can you build custom dashboards?+

Yes: calls, forms and leads by source, ad cost per lead, reviews over time, whatever you want to track.

Will I have one person to talk to?+

Yes. Lake leads strategy, reporting and ads. You won't get passed between account managers.

How do we communicate?+

By phone, text, email or video call, whatever works for you. We reply the same business day.

What do you need from me?+

Manager access to your accounts (no shared passwords), photos or videos if you have them, and your service area and goals.

Do I own everything?+

Yes. Your domain, website, Google profile, ad accounts and data stay in your name, always. You can remove our access anytime.

How do you report results?+

One plain-English monthly report and a short call. No dashboards nobody opens.

Find out what's costing you calls.

Free online presence audit. No charge, no pressure.

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